External Dvd Rw Drive Can Read Movies but Can't Read Blank Discs Using Windows Vista'

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HP and Compaq Desktop PCs - Drive Cannot Read Discs (Windows XP, ME, and 98)

This document applies to HP and Compaq Desktop computers with Windows XP, Me, and 98.

Use the steps in this document to troubleshoot problems with CD and DVD drives reading discs.

Before you brainstorm

If the drive cannot read discs that were made from a record label or from a software company, skip this section.

If the drive in your calculator cannot read discs that were burned on another calculator or bulldoze, read the following:

• Make sure the burned discs are able to play back from the calculator they were burned from.

• Make sure the disc blazon is uniform with both systems (CD-R, DVD+R, etc...) Encounter the document CD and DVD Format Data.

• Make sure the disc called-for session was closed after the disc was finished. See the help section in the disc burning software that was used to fire the disc.

• Make sure that you take tried called-for the disc at a lower speed. Even though the disc type may exist uniform with a 16x burn rate, the playback may be much less uniform in other drives. Endeavour burning the disc at 4x before playing it from the computer.

• Make sure that yous have tried at least iii discs that each employ a different brand of bare media.

Step 1: Checking if the bulldoze is in Device Manager

If yous tin see the drive in Windows or you know that the drive plays some discs, skip this section.

1. In Windows XP, click Start, and right-click My Computer.

   In Windows 98 and Me, correct-click My Computer.

2. In Windows XP, select Backdrop, click the Hardware tab, and and so click the Device Managing director button.

   In Windows 98 and Me, select Backdrop, and click the Device Managing director tab.

3. Click the plus sign (+) adjacent to DVD/CD-ROM Drives (or similar) category.

   

4. If the CD or DVD bulldoze is not showing upward in Device Managing director, close Device Managing director and go on using these steps to troubleshoot.

Footstep 2: Checking discs

For the purposes of troubleshooting, go several discs that were manufactured from a record label or from a software company before you utilize this document. Brand sure that the disc can be played from a DVD or music player (merely not your PC).

1. Identify a music CD into the CD or DVD drive and try to play it with Windows Media Player. Do this more than once with different discs and note what happens.

2. Identify a software CD (like a game or business software) into the CD or DVD drive. Practise this more than one time with different discs and note what happens.

   If several discs work but one does not, the disc is probably bad or is scratched. Clean the CD or change the disc with i of another type.

3. If the disc can be read in another bulldoze, the disc and the software plan used to play the disc are adept.

   • Utilize the disc in some other CD or DVD drive using dissimilar software players (if possible).

   • If the disc cannot be read in any bulldoze, the disc is probably bad or needs to be cleaned.

   • If you have Windows 98 or Me, you tin reinstall Windows Media Thespian every bit follows:

   1. Turn on the reckoner, printing the F8 key repeatedly when the logo screen appears.

   2. Select Safe Mode and press Enter.

      The computer starts in Condom mode.

   3. Delete the Windows Media Player binder from My Programs.

   4. Empty the Recycle Bin.

   5. Restart the figurer.

   6. Endeavour opening Windows Media Thespian to see if it opens. If it does, echo these steps.

   7. Click Start, Run, and type the following into the Open field: opendll32.exe setupapi, InstallHinfSection InstallWMP7 132 c:.inf

   8. Click OK.

      If prompted for a missing file, browse to c:\Windows\i386, or c:\i386.

   9. When done, open Windows Media to run into if it works properly.

Pace 3: Permissions in XP

In Windows XP Professional or Windows Media Center edition, ensure that you have permissions enabled to use the CD or DVD. If you are not using Windows XP Professional person or Windows Media Center edition, skip this step.

note:

In society to use these steps, y'all must have administrative privileges and sharing has to be enabled.

1. Remove any discs from their drives.

2. Brand certain that uncomplicated file sharing is not set:

   1. Double-click My Computer, and click Tool from the menu bar.

   2. Select Binder Options, and click the View tab.

   3. Curlicue downwardly to the bottom of the list of Advanced Settings and remove the checkmark from Use simple file sharing.

   4. Click OK.

3. Open My estimator, right-click the drive containing a disc, and select Backdrop.

4. Click the Sharing tab (Share this folder should be selected), and and then click the Permissions button.

5. If yous cannot see a sharing tab, select your logon name under Groups and user names. If y'all tin can non find it, then select Everyone.

6. Brand sure that Deny is not selected next to read. If information technology is, select Allow and the drive should piece of work.

7. Click OK to close the window.

Stride 4: Reading the disc from a command prompt

Confirm that the drive tin read discs from a command prompt. If your PC does not have a recovery division on the hard drive, skip to the next step (if yous are not sure that your PC has a recovery partition, perform the steps anyhow to notice out if a recovery partition exists). Use the post-obit steps to read a data disc from a command prompt:

caution:

Apply the post-obit steps carefully. Do not attempt to skip ahead without reading the steps. Failure to perform all of the steps in the required social club might crusade serious loss of information on the hard bulldoze.

1. Turn on the estimator, and press the F10 key repeatedly at the logo screen until Starting HP PC Organisation Recovery (or similar) appears at the lesser of the screen.

   If, later on two or iii attempts, you cannot enter a organisation recovery screen, your computer does not accept a recovery partition. Skip to the next step if this is the example.

2. Read and reply to the recovery screens until an Avant-garde Options push button is shown. Click the Advanced Options button.

   notation:

   The initial recovery screens might offer choices to open System Restore or run diagnostics. Do non use these features at this time. You lot may too need to select Start Recovery and OK to get to the Recovery Screen containing the Advanced Options button.

   A Organisation Recovery - Quick Format (or similar) window appears. Practise Non click Next.

3. Printing the Alt + D keys.

   A command prompt window appears.

4. Insert a disc that contains files into the drive that is having the problem. Employ a type of disc that is not being recognized in the drive. Good discs to use are game or software discs that were purchased from a store. Do non use music discs. If the DVD drive can read CDs simply not DVDs, insert a DVD moving picture.

5. Wait well-nigh 20 seconds for the disc to achieve full spin velocity.

6. Type the following at the command prompt: diskpart

7. Enter list volume at the control prompt.

   Figure : Control Prompt window

   

8. Printing Enter and await at the list. Observe and recollect the bulldoze letter next to the CD or DVD drive that contains the disc.

9. Type Go out and press the Enter primal to return to the command prompt.

10. Blazon the bulldoze letter for the drive that contains the disc followed by a colon (:). For example, if the drive letter was listed as J in the diskpart list, y'all would type the post-obit: J:

11. Press Enter and type the following at the new command prompt: dir

12. Do one of the post-obit tasks depending on what is shown on the screen:

    • If a list of filenames and folders is shown on the screen, the disc data is recognized by the drive. The issue is not probable related to the drive or the disc. Information technology is probably related to the software configuration in Windows. Continue troubleshooting.

    • If the message "device is not ready" is shown or the screen fails to update after 30 seconds, the disc or the drive may be bad. Echo these steps with a few other discs of the aforementioned type to brand certain the problem is not related to the disc. If other discs of the same type cannot exist read, skip to Stride 8 to exam the drive to see if the drive has truly failed.

Step five: Reinstalling the bulldoze in Device manager

Remove and reinstall the drive name in Device Manager:

1. In Windows XP, select Properties, click the Hardware tab, and then click the Device Manager push button.

   In Windows 98 and Me, select Properties, and click the Device Director tab.

2. Click the plus sign (+) next to DVD/CD-ROM Drives (or like) category.

3. Close the Properties window and select the CD Drive name.

4. Click the Uninstall or Remove button (in Windows XP this is the square push with a red X).

5. Click Yes or OK to remove the CD or DVD listing. Do not restart the computer.

6. Close Device Manager and restart the computer.

7. Use the CD or DVD drive that was used when the mistake appeared. If the error no longer appears, you are done. If the error re-appears, continue to the next step.

Footstep six: Use Organisation Restore

If the computer still cannot read the disc, employ System Restore to become back to a fourth dimension when the bulldoze was recognized past Windows. This pace is only for Windows Me and XP. If you do not know how to restore Windows, utilise the Back up document "Using Microsoft's System Restore Characteristic."

When washed, utilise the CD or DVD drive once again to see if it works. If information technology works, y'all are washed. If it does not, go to the next step.

Pace 7: Recovery

If the PC nonetheless cannot read the disc, recover the computer. If you do not know how to recover the computer, use one of the post-obit documents:

• If your Presario computer came with quick restore discs, insert the first disc into the top CD or DVD drive, restart the reckoner, and follow the onscreen instructions.

When done, use the CD or DVD drive once more to see if information technology works. If it works, you are done. If information technology does not, get to the next footstep.

Step 8: Using hardware diagnostic software to test the drive

If the bulldoze still cannot read the disc, use hardware diagnostic software to help determine if the drive has failed. If your computer has Windows XP and is still using the aforementioned software configuration, the computer might have a software plan chosen PC-Physician. If so, use the steps that follow to test the drive. If you lot have changed upgraded the operating organization or have a estimator that came with Windows Me (or earlier) yous can search the Internet for gratuitous diagnostic utilities or have the computer into a local service middle to have the bulldoze tested.

1. Click Start, Run, and type the following into the Open field: pcdrw32

2. Click OK and wait for the PC-Md window to announced.

3. Open the appropriate CD/DVD-ROM exam from the listing of tests (as in the column to the left of the first menu).

   If an mistake lawmaking is reported, the estimator may need to be serviced. Open the test again to confirm the fault code. Use the following support document if you lot need more than information nigh PC-Md: Using PC-Dr.

   If, subsequently yous accept tried all these steps, the drive however cannot read a commercial disc, the bulldoze is probably bad and should exist replaced.

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Source: https://support.hp.com/id-en/document/c00365278

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